Return and Refund Policy

Thank you for choosing eliteauresort as your trusted source for information on casino hotels. We deeply appreciate your confidence in our recommendations and are dedicated to ensuring a transparent, fair, and satisfying experience for all our users. This policy outlines our procedures and terms regarding refunds for the services we provide. We encourage you to read this policy thoroughly to understand your rights and our responsibilities concerning refunds and returns, as well as the processes involved in resolving any issues that may arise.

Introduction

At eliteauresort, we act solely as an intermediary between you and the casino hotels, providing expert recommendations and insights to help you make informed decisions regarding your accommodations. Our primary role is to assist you in navigating the available options to find the best fit for your needs. However, please note that we do not process financial transactions or make bookings directly. Consequently, we do not have control over the reservation procedures or financial policies of the casino hotels. Our goal is to connect you with reputable establishments that offer high-quality services and a fantastic experience. We strive to ensure that our recommendations meet the highest standards and reflect our commitment to excellence in customer service.

Refund Policy

Since we do not oversee direct financial transactions or bookings, we want to clarify our position regarding refunds: We do not manage refunds for hotel bookings or any financial transactions made with casino hotels. Any refund requests or disputes related to bookings or financial transactions must be addressed directly with the respective casino hotels. Each hotel has its own cancellation and refund policies, which can vary widely. Therefore, we strongly advise you to review these policies carefully before confirming your reservation.

In the event that you experience any issues with your booking or payment, please reach out to the hotel directly for assistance, as they are responsible for resolving such matters. We understand that booking accommodations can sometimes lead to unexpected circumstances, and we encourage you to communicate with the hotel regarding any specific issues you may encounter. Additionally, we recommend keeping documentation of your transactions and communications, as this can assist in the resolution process.

Contact Us

If you have any questions or need further clarification regarding our Refund Policy, please do not hesitate to reach out to us. We are here to assist you in any way we can to ensure your experience with eliteauresort is positive and fulfilling. You can contact us via email at [email protected] or visit our website at CasinoHideaway.com for more information. Our dedicated customer support team is committed to addressing your concerns and providing you with the guidance you need. Your satisfaction is our top priority, and we are dedicated to offering you the best support available. We appreciate your understanding and look forward to assisting you.